Virtual Streaming FAQs

Tickets

HOW DO I PURCHASE A STREAMING TICKET?

Click here to browse what we currently have available to stream on Virtual Cinema 2021 Sedona Film Festival. When you find something you like, click the “Learn More” button. Once the film page opens, press the “Get Tickets” button to purchase your stream.

PASS HOLDERS:  You must sign in first to redeem your streaming tickets from your pass.

 

DO I NEED AN ACCOUNT TO STREAM VIRTUAL EVENTS?

Yes, you need a User Name and Password to access streaming events.

If you have purchased a Priority Pass or Ticket Package for the 2021 Sedona International Film Festival, you already have an account. You can sign in with your member number, email address, or username. If you have forgotten your password, please follow the prompt to reset it.

If you do not have an account, you will be asked to create one during the checkout process.

 

I HAVE A FESTIVAL PASS. HOW DO I USE MY PASS ONLINE?

Log in with your pass or ticket package.  When you click on BUY TICKETS, the following message will come up: It looks like you have a benefit for this purchase. Would you like to use it now?

It will then give you the date and time access begins.  Return to the page to watch the film on your computer OR when you return to the page, there will be an access code to enter into your streaming device (Apple TV, Roku, Amazon Firestick).

 

ARE REFUNDS OR EXCHANGES AVAILABLE?  (switch to streaming ticket?)

Once you have completed your purchase, refunds or exchanges are not available. Before completing your order, please ensure that you check your order is correct and that your browser and computer are compatible.

Streaming

After getting a ticket, simply click the [WATCH NOW] button. This button appears on the confirmation page after purchase, in your confirmation email, and on the film page.

You will be required to Sign In with your member or pass number, email address, or username.

 

HOW TO WATCH

Watch on your computer, mobile phone or tablet:
Currently you can stream through the following web browsers: Google Chrome, Firefox, Safari, Microsoft Edge, and Opera. For both PC and Apple computers, we recommend that you use the latest version of your browser.

Note: Internet Explorer is not supported.

 

Watch on your television:

AgileLINK Cinema app on Apple TV (Generation 4 or higher only) (For AgileLINK/CineSend only)
On the Sedona International Film Festival website, click on the “WATCH ON ROKU, AMAZON FIRE OR APPLE TV” button at the top of your stream page to access your 9-digit voucher code. Open the AgileLINK Cinema app and enter the code to stream the film.

If you do not already have the AgileLINK Cinema app downloaded, search for AgileLINK Cinema in the App store and click “Get the App.”

Alternatively:

Screen Sharing (Chromecast & Apple TV)
You can stream films on Chromecast or Apple TV (all generations) by screen sharing your smartphone, tablet, or computer on the same Wi-Fi network. Instructions for screen sharing using your Apple TV using AirPlay can be found here. For information on screen sharing using your Chromecast, click here.

HDMI
If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second monitor. That said, connection details will depend on your setup. We recommend referencing your television’s manual for more information.

 

HOW LONG AFTER I PURCHASE DO I HAVE TO STREAM A FILM?

Unless otherwise indicated, all streams will be available for 48 hours from when the moment you begin watching. {This is on a case by case basis depending on the organizations streaming agreements with filmmakers and distributors.}

 

REMINDERS

  • A film will be available to stream AFTER it screens for the first time in person.
  • That means the films available to stream will be constantly updated throughout the Festival.
  • Films DO NOT stream in real time as they happen at the Festival.
  • Q & A’s will not be included in streaming.
  • Not all films will be available to stream.  Over 90% of the films will be available, but we are limited by the licensing agreements of some distributors.
  • For some films, there will be a limited number of tickets available.

 

CAN I WATCH A FILM OR EVENT MORE THAN ONCE?

Yes. You can watch a film or event as many times as you like within your 48-hour window. {This is on a case by case basis and will need to have additional information if there are time limit restrictions set up.}

 

IS CLOSED CAPTIONING AVAILABLE?

Closed Captioning is not currently available, but we are working hard to get this built into our platform in the near future.

 

I AM RECEIVING THIS ERROR MESSAGE: “YOUR VOUCHER HAS BEEN REDEEMED BY A DIFFERENT IP ADDRESS.” WHAT DO I DO?

You have continued watching your film on a different wi-fi network than the one you started on.  Once you start your stream in one location, you cannot continue viewing it in another location (like at a friend’s house).